Privacy Policy.

Information We Collect

Voluntarily Provided Information

Information you knowingly provide when:

• Contacting us via forms, email, or social platforms
• Booking sessions or discovery calls
• Subscribing to email updates or resources

Automatically Collected Information

This includes browser metadata such as:

• IP address, browser type, device information
• Time and duration of visits
• Page interaction and analytics via GA4 (Google Analytics)

Use of Information

We collect and use your information to:

• Deliver coaching services
• Provide booking and communication functionality
• Understand how our site is used and improve it
• Conduct marketing (with your consent)
• Comply with legal and operational obligations

Personal Information

Personal data may include:

• Name, email address
• Session notes or related content
• Booking, communication, or engagement data

Session Recordings

Some sessions may be recorded with your explicit consent for reflection and internal development. These are confidential and not shared without written permission.

Sensitive Information

We do not require you to submit sensitive financial, legal, or medical data. If shared voluntarily, it will be treated as confidential, but we advise caution in submitting highly sensitive content online.

Third-Party Data Processors

We rely on a small set of established providers across the following categories. The specific provider in each category may change from time to time as our tooling evolves. The categories themselves describe the work for which your data may be processed.

• Email service and marketing automation. Newsletter delivery and engagement.
• Scheduling. Booking discovery calls and coaching sessions.
• Customer relationship management (CRM). Client records and engagement workflows.
• Productivity and collaboration suite. Internal communication, documentation, and file storage.
• Website analytics. Aggregate usage analysis and behaviour tracking.
• Meeting recording and transcription. With your explicit consent, on selected sessions only.
• Payment processing. Where applicable, for workshop or programme fees.

A current list of named providers is available on written request to hello@theclaritypractice.asia.

Data Security

We use commercially acceptable means to protect data against loss, misuse, unauthorised access, or disclosure. However, no method of online transmission or storage is 100% secure.

Data Retention

We retain personal information only as long as needed for:

• Active coaching relationships
• Marketing opt-ins
• Legal, tax, or compliance obligations

When no longer required, we delete or anonymise personal data.

Your Rights Under Singapore PDPA

You have the right to:

• Access and correct your personal data
• Withdraw consent at any time
• Request deletion of personal data (where allowed by law)
• Opt-out of marketing communications

To exercise these rights, contact us at hello@theclaritypractice.asia.

Children's Privacy

We do not knowingly collect personal information from individuals under 18. If you are under 18, you may only use our services with parental or guardian consent.

External Links

Our website may link to external content or services. We are not responsible for their privacy practices. Please review their own privacy policies before use.

International Data Transfers

Some of your data may be stored or processed in countries outside Singapore (for example, the EU or US). We ensure all vendors meet appropriate data protection standards in line with PDPA obligations.

Business Transfers

In the event of a merger, acquisition, or sale, personal data may be transferred to the acquiring entity, under conditions that protect your privacy.

Complaints & Enforcement

If you believe your data has been misused or your rights infringed, you may:

• Contact us directly at hello@theclaritypractice.asia
• File a complaint with the Personal Data Protection Commission (PDPC) at pdpc.gov.sg

Policy Updates

We may update this Privacy Policy from time to time. Changes will be published on this page and take effect upon posting.

GDPR Addendum (for EU Visitors)

If you are a resident of the EU, the following applies:

• We are the Data Controller of your personal information.
• Legal bases for processing include your consent, legitimate interest, and contract fulfilment.
• You have the right to access, correct, export, or delete your data.
• You may request restriction or object to processing.
• For data exported outside the EU, appropriate safeguards are in place per GDPR Article 46.

Contact Us

Thank you for trusting The Clarity Practice®.